Welcome to our Covid-19 Information HUB

Covid flexibility: Only applicable to 2023 departures. If one of the covid-19 related reasons below applies to you, we will waive our amendment fee for changes made to your departure date, duration, base, region and boat type, subject to availability. Such changes are only permitted within 14 days of departure. If the new holiday cost is higher, you will need to pay the difference. If the new holiday cost is lower a cash refund of the difference will be given. Please note that only one free-of-charge change is permitted per booking. If one of our applicable covid-related reasons does not apply, you may only make amendments in accordance with our booking terms and conditions. You may transfer your booking to another person although written permission from the original lead booker will be required. Please note: testing positive for Covid-19 is not an applicable reason, in itself, to make an amendment under our 'Covid Flexibiliyt' policy. However, if government-imposed restrictions prevent people with Covid-19 from travelling or requires them to self-isolate, then you will be covered under our 'Covid Flexibility' policy. We will require proof of a positive test.

Applicable Covid-19 related reasons are:

For any of the below reasons to apply, it must be confirmed that they will still be in place on your date of departure. If restrictions are in place with no definitive end date, you may not make a free-of-charge amendment until 7 days prior to your departure, at which point they must still be in place to qualify as a valid reason.

• We have confirmed we are unable to operate your holiday as local government restrictions prevent us from doing so.
• Your home government, or the government of your destination country has imposed Covid-19 related restrictions on movement and travel, which apply to you or members of your party, and which prevent you from travelling.
• The government of your destination country, instructs you not to mix with households with whom you planned to travel with.
• You, or a member of your party, are required to self-isolate in accordance with government guidelines.
• You are instructed by the authorities that you must self-quarantine on arrival at your destination or after your return to your home country, regardless of whether you present a negative Covid-19 test or not. Some countries do not require you to quarantine if you present a negative Covid-19 test taken 24 hours before your departure. In this instance, refusal to take a test and then being asked to quarantine is not an applicable reason for not being able to travel. 

For bookings made prior to 24th August 2022

If you booked (or rebooked using refund credit) prior to 24th August 2022, our 'Cash Refund Guarantee' and 'Total Flexibility' policy applies to you and you are covered by the below terms. You may cancel or make an amendment under these policies within 8 weeks of departure if there are restrictions in place, which prevent you from traveling, that have no definitive end date.  

Cash Refund Guarantee: You can accept a refund credit note or receive a full cash refund, right up to the day of your departure, if you have to cancel your trip before you depart, due to any of the Covid-19 related reasons outlined below. In accordance with our booking terms and conditions, if your balance is not paid in time, we shall cancel your booking and will retain your deposit and any other relevant charges. You then will not be eligible for any subsequent reimbursement under our Cash Refund Guarantee. Your balance due date will be clearly shown on your booking confirmation. Testing positive for Covid-19 is not an applicable reason, in itself, to claim a refund under our Cash Refund Guarantee. However, if government-imposed restrictions prevent people with Covid-19 from travelling or requires them to self-isolate, then you will be covered under our Cash Refund Guarantee. We will require proof of a positive test. 

Total flexibility: We will waive our amendment fee for changes made to your departure date, duration, base, region and boat type, subject to availability. If the new vacation cost is higher, you will need to pay the difference. If the new vacation cost is lower and your change is made up to 14 days before departures, we will give you credit for the difference which you can redeem against pre-booked extras or a future booking. If the new vacation cost is lower, and the change is made within 14 days of departure for a covid-related reason, a cash refund of the difference will be permitted. Please note that only one free-of-charge change is permitted per booking. If one of our applicable covid-related reasons does not apply, amendments within 14 days of departure are not permitted in accordance with our booking terms and conditions. You may transfer your booking to another person although written permission from the original lead booker will be required. Please note: as well as the below applicable reasons, if you test positive for Covid-19 within 14 days of departure, regardless of whether you're affected by government restrictions or not, we will allow you to change your booking under our ‘Total flexibility’ policy. 

For bookings made on or after 24th August 2022

If you booked (or rebooked using refund credit) on or after 24th August 2022, you will not be covered by our Cash Refund Guarantee or 'Total Flexibility' policy as outlined above. Our 'Covid Flexibility' policy will apply to your booking - see the 'BOOK WITH CONFIDENCE' section above for more details. Amendments under our flexibility policies are only permitted within 14 days of departure.

If your departure date is less than 14 day away, and if you can no longer proceed with your holiday for one of the coronavirus-related reason listed above, please call us on +61 2 5120 0307 during office opening hours (Available to call: Mon 10:30am - 5pm, Tue 9am - 5pm & Wed 9:30am - 3pm; Available via email Mon – Fri; Closed Weekends) to amend your booking. Call volumes may be higher than normal and we thank you for your patience. 

You may also complete our online rebooking form and we will check availability and get in touch with you.

If you have booked via an agent, you must contact your agent directly.

Your booking must be affected by one of the coronavirus-related reasons listed above to amend free-of-charge under our Covid Flexibility policy, otherwise our standard amendment fees, terms and conditions will apply. 

Unfortunately not. If you wish to keep your booking in place, you must pay your balance in accordance with our usual terms and conditions.

The same applies to any mid-payment deadlines detailed on your booking confirmation. If your balance (or mid-payment) is not paid in time, we shall cancel your booking and will retain your deposit and any other relevant charges. Your balance due date will be clearly shown on your booking confirmation.

If you feel unwell and display symptoms of Covid-19, then we recommend that you take a lateral-flow or PCR test to confirm whether you have Covid-19.

If you test positive within 14 days of departure and government-imposed restrictions prevent anyone with Covid-19 from travelling, or requires them to self-isolate, then you can amend your booking for free under the terms of our ‘Covid flexibility’ policy. In these circumstances, you may request to change your booking right up to the day of departure. However, we will require you to provide evidence to support your claim. Please call us as soon as you know. (If you have booked via an agent, please contact them directly.)

If government-imposed restrictions DO NOT prevent people with Covid-19 from travelling, or require them to self-isolate, then the terms of our Covid Flexibility policy will not apply. 

In the event that you or a member of your party begin to display coronavirus symptoms (Please refer to local government or heath service advise for the latest coronavirus symptoms) during your trip, please isolate all crew members on board your boat and contact our base team who can advise the most appropriate and nearest source of medical advice and/or testing. You may need to make arrangements to return home as soon as feasible. The base team will discuss with you if, and where, you should navigate your boat to. The base team will arrange a postal check-out with you to prevent any contact with other customers and our colleagues at our base.